I paid my deposit but it’s still showing I have a balance owed?
When booking, we ask for a number of guests estimated to attend for staffing pur [...]
What if I need to increase the number of kids attending my party?
The week before your party, the birthday party coordinator will contact you to c [...]
What if some of the children at the party are too young/old for the gym we booked?
We are flexible about allowing children of all ages at your party in the gym you [...]
Can I get my $135 deposit back if I need to cancel?
The $135 deposit is nonrefundable and nontransferable. With your deposit we hold [...]
Can I request a coach?
Yes, you can request a coach when you book your party. If you’ve already booked [...]
Do we have to open presents?
If you would prefer more play time, you can forgo opening presents to have more [...]
What can I bring to the party?
You can bring pretty much anything you want: decorations, food, beverages and pa [...]
Who counts in the number of children that I will pay for?
Only children that will play in the gym will count toward the payment you will m [...]
When can I arrive to set up for my party?
You can arrive 15 minutes prior to your party time starting to begin setting up. [...]
Why can’t I select a day or time on the birthday party calendar?
Our birthday calendar is a live, up-to-date calendar which shows all our party s [...]